FAQ

What’s Bagophelia about?

I’m a huge fan of Coach, or any other stylish bag for that matter.  This is my personal bag blog/shop which does not serve as a representative of the brands featured here.

Are the bags sold here authentic? Where are they from?

All of my items are always 100% authentic. Or your money back guaranteed!

My bags are imported from reputable outlets and departmental stores in the US. Hence, their authenticity is unquestionable.

How will I get the bag I purchase?

3 ways, your choice! Your bag may be:

  1. Delivered personally by yours truly (Me!)
  2. Sent through registered postage (Additional charges apply)
  3. Self collected at my place in Punggol (For customers who want to view the bag first with no obligations to purchase)

What’s most important here is speed. Here at Bagophelia, we understand that how important it is for a bag to reach a buyer in great shape, and quickly too. So once payment is in, you can be sure that delivery will be made within 3 days (it could be faster, depending on our schedule) while mailing will be done within 1 business day.

Remember, your convenience is my topmost priority.

How do I make payment?

Full/partial payment is to be made within 24h after confirmation of the item to my POSB/UOB account. For meetups, a deposit of 50% is to be made beforehand.

Can I pay by installments?

Most certainly! A deposit of 30% has to be made after confirmation of your order and I will reserve the bag for you for 1-1.5 months (if you require more time!), over which you may pay the installments weekly.

N.B. Deposit and installment payments are non-refundable and limited to the time frame of 1.5 months. Should customers require a further extension, an interest fee may apply.

Are your prices negotiable?

Unfortunately, they aren’t! Discounts can be given for multiple purchases and regular customers though. Just mail me to inquire!

Could you help me sell my preloved bags?

We’re currently in the midst of drawing up plans for a consignment service! In the meantime, do contact us to let us know if you’re interested in using this service.

I still have questions!

You can reach us directly at sales@bagophelia.com. If you so wish, you may also fill in the contact form located in the header and we will get back to you within 24h!


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